Terms of Service

Last updated: August 17, 2026

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and Blossom, operated from the Republic of Türkiye ("Blossom," "we," "us," or "our"), governing your access to and use of the Blossom platform — the websites at blossai.com, the Blossom web application, the Blossom mobile applications, the Blossom developer API, and all related features and content (together, the "Service").

By creating an account or using the Service in any way, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of a company or client, you represent that you have authority to bind that organization, and "you" includes it.

These Terms limit our liability (Section 17), require individual — not class — claims (Section 20), and disclaim any guarantee of content performance (Section 16). Read them carefully.

2. The Service

Blossom is an AI-assisted social content intelligence platform. Depending on your plan, the Service includes: AI analysis of video content across visual, audio, narrative, and strategic dimensions; libraries of classified formats, hooks, and tactics derived from publicly available content; trending-content discovery; competitor tracking; script and idea generation; an AI mentor; asset and production-management tools; a content calendar; publishing to social accounts you connect; a developer API; and team workspaces.

Features, quotas, and availability vary by plan and evolve over time. We may add, change, or retire features; where a change materially reduces a paid plan's core functionality, Section 22 (changes) and Section 6 (billing) govern your options.

3. Eligibility

You must be at least 16 years old and legally capable of entering into a contract. The Service is offered to creators, businesses, and agencies for professional use. You may not use the Service if we previously terminated your account for cause, or if you are barred from receiving services under applicable law, including sanctions and export-control laws.

4. Accounts and Security

Provide accurate registration information and keep it current
Keep your credentials and API keys confidential; you are responsible for all activity under your account
Notify us immediately at support@blossai.com of any unauthorized use
Do not share accounts or create accounts by automated means; one person per seat

5. Workspaces, Teams, and Client Data

Plan quotas are pooled at the paying account level and shared across the workspaces that account creates
If you invite team members, you are responsible for their compliance with these Terms and control the data they can access; removing a member revokes their access but does not delete work they contributed to shared workspaces
If you operate workspaces for clients (agency use), you represent that you are authorized to submit the client's content and connect the client's accounts, and that you have made the client aware of these Terms and our Privacy Policy

6. Plans, Billing, and Trials

Web subscriptions are sold by Paddle, our merchant of record, on a recurring monthly or annual basis; Paddle's checkout terms apply to the transaction. Mobile in-app purchases, where offered, are sold through the Apple App Store or Google Play under their terms
Automatic renewal: subscriptions renew automatically at the then-current price unless you cancel before the renewal date; you authorize the recurring charge
Trials: where a free trial is offered it requires a payment method and converts to a paid subscription automatically at the end of the trial unless you cancel first; we tell you the trial length and price before you start
Cancel any time from your account settings; cancellation takes effect at the end of the current billing period, with access until then. Except where required by law or by Paddle's refund policy, fees are non-refundable and unused time is not credited
Upgrades take effect immediately with a prorated charge; downgrades take effect at the next renewal
Prices exclude taxes (VAT, GST, sales tax), which Paddle or the app store adds where required
We may change prices with at least 30 days' notice; changes apply from your next renewal
If a payment fails, we may retry it and suspend paid features until payment succeeds

7. Usage Limits, Credits, and Fair Use

Each plan carries defined quotas (analyses, workspaces, seats, API volume, mentor capacity). Reaching a quota pauses that feature until the quota resets or you upgrade
Mentor usage is metered by AI-token consumption against a plan credit budget; credit top-ups may be offered for purchase. Credits have no cash value, are non-transferable, and expire when your account closes; top-ups are non-refundable except where the law requires
Quotas exist because every analysis has a real cost. We may apply reasonable technical limits (rate limits, concurrency caps, queue priority) to protect the Service, and may suspend usage patterns that indicate automation, resale, or abuse beyond a plan's intended use

8. Your Content

"Your Content" is everything you upload or create in the Service — videos, audio, images, text, scripts, briefs, and assets.

You own Your Content. These Terms transfer no ownership to us
You grant Blossom a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, process, and modify (e.g., extract frames, audio, transcripts) Your Content solely to operate, provide, secure, and improve the Service for you — including transmitting it to the AI providers and processors named in our Privacy Policy
You grant Blossom a perpetual, irrevocable, royalty-free license to use de-identified, aggregated data derived from Your Content for analytics, benchmarking, and product improvement, provided it cannot identify you or reconstruct Your Content
You represent and warrant that you own or have all rights, licenses, and consents needed for Your Content — including rights to any music, footage, likenesses, and client material it contains — and that it violates no law or third-party right
We do not use Your Content to train AI models, and we do not show Your Content to other customers
You can delete Your Content at any time; deletion from production systems follows the retention rules in our Privacy Policy

9. Third-Party Platform Content and Data

The Service displays and analyzes publicly available content and metrics from platforms such as Instagram and TikTok, retrieved through licensed data providers.

Blossom is independent: not affiliated with, endorsed by, or sponsored by Instagram, Meta, TikTok, ByteDance, or any other platform. Platform names and trademarks belong to their owners
We claim no ownership of third-party content; it is shown for analysis, benchmarking, and education about content technique
Metrics come from platforms and data providers as-is; they may lag, differ from live values, or be incomplete, and we do not warrant their accuracy
You are responsible for your own compliance with each platform's terms when you act on insights, publish content, or connect accounts
Platforms may change or restrict data availability at any time; loss of a platform data source is not a defect in the Service
You may not use the Service to harass, stalk, dox, or surveil any person, or to make decisions about individuals that produce legal effects on them

10. Copyright, Removal Requests, and DMCA

We respect intellectual-property rights and expect the same from users.

10.1 Creator and Rightsholder Removal

If your public content or profile appears in Blossom and you want it removed, email privacy@blossai.com with proof you control the profile or rights. We remove verified requests from our corpus and block future collection.

10.2 DMCA Notices

Copyright owners may send takedown notices under 17 U.S.C. § 512(c)(3) (or equivalent local law) to dmca@blossai.com, including: identification of the work and the allegedly infringing material (with its location in the Service), your contact details, a good-faith statement, a statement of accuracy under penalty of perjury, and a physical or electronic signature. Counter-notices are accepted under § 512(g); knowing misrepresentations create liability under § 512(f).

10.3 Repeat Infringers

We terminate the accounts of repeat infringers in appropriate circumstances.

11. Connected Accounts and Publishing

Connecting a social account authorizes us to access the data described in our Privacy Policy and, where you use publishing features, to publish content — only content you explicitly submit, only when you explicitly instruct us to
Nothing is published without your action: publishing flows create drafts that require your confirmation. Once published to a platform, content is on that platform — deleting it is between you and the platform
You are solely responsible for what you publish, including its legality, accuracy, disclosures (such as ad markings), and compliance with platform rules
Platforms control their own APIs; they may revoke access, rate-limit, or reject content, and we are not liable for platform-side failures or enforcement actions against your account
You may disconnect an account at any time in settings

12. AI Features, the Mentor, and Connected Tools

Scores, classifications, scripts, suggestions, and mentor answers are AI-generated. They are informed estimates, not facts, and can be wrong, incomplete, or outdated. Review AI output before relying on or publishing it
Nothing in the Service is professional, legal, financial, or medical advice. Decisions you make from the Service's output are yours
To the extent we hold any rights in AI output generated for you, we assign them to you; because similar prompts can produce similar output for others, we cannot promise output is unique or protectable
If you connect external tools to the mentor (via MCP or similar), you do so at your own risk: third-party tools are governed by their own terms, we do not control what they do with data sent to them, and actions the mentor takes in a connected tool at your direction are your actions
You are responsible for having the right to connect any tool or credential you supply

13. Developer API

API keys and tokens are confidential credentials tied to your account and plan; you are responsible for calls made with them
Use the API only within your plan's rate and volume limits and only to serve your own account's workspaces
Do not use the API to rebuild, resell, or white-label the Service or its data, to circumvent quotas, or to create a competing dataset
We may rotate, suspend, or revoke keys to protect the Service, and may version or change the API with reasonable notice for breaking changes

14. Acceptable Use

You agree not to:

Break any law, or infringe anyone's intellectual-property, privacy, or publicity rights
Upload content that is unlawful, defamatory, or that you lack rights to
Scrape, crawl, bulk-export, or systematically copy data from the Service, or use it to build or train a competing product or dataset
Resell, sublicense, or redistribute the Service or its data outside your organization without our written agreement
Reverse-engineer, decompile, or probe the Service except as the law permits notwithstanding this clause
Circumvent quotas, gates, security controls, or access restrictions; probe or test vulnerabilities without written permission
Use bots or automation against the Service outside the documented API
Misrepresent yourself, impersonate others, or use another user's credentials
Use the Service to harass, stalk, or monitor individuals, or to generate deceptive, fraudulent, or spam content
Interfere with the Service's operation or other customers' use of it

We may investigate suspected violations and take any action we reasonably consider appropriate, including content removal, feature restriction, suspension, and termination (Section 19).

15. Our Intellectual Property; Feedback

The Service — including its software, design, algorithms, scoring systems, classifications, curated libraries, documentation, and the Blossom name and branding — belongs to Blossom and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business or personal use during your subscription, and no other rights. Do not use our trademarks without written permission.

Feedback: if you send us ideas, requests, or bug reports, you grant us a perpetual, irrevocable, royalty-free, sublicensable license to use them without restriction or compensation.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

No performance guarantee: we do not promise that any content will go viral, gain views, followers, or revenue, or perform in any particular way. Social platforms' algorithms are outside anyone's control, including ours
We do not warrant that the Service will be uninterrupted, error-free, or secure, that AI output will be accurate, or that third-party data will be complete or current
Beta, preview, and experimental features are provided with no commitments at all and may change or disappear without notice

Some jurisdictions do not allow certain exclusions; where that is the case these disclaimers apply to the fullest extent permitted, and nothing in these Terms limits non-waivable consumer rights.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOSSOM AND ITS OWNERS, EMPLOYEES, AGENTS, AND LICENSORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATING TO THE SERVICE — INCLUDING CONTENT PERFORMANCE OUTCOMES, ACTIONS TAKEN BY SOCIAL PLATFORMS AGAINST YOUR ACCOUNTS, DECISIONS MADE IN RELIANCE ON AI OUTPUT, THIRD-PARTY TOOLS YOU CONNECT, UNAUTHORIZED ACCESS TO YOUR ACCOUNT, AND FAILURES OF THIRD-PARTY PROVIDERS.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence.

18. Indemnification

You will defend, indemnify, and hold harmless Blossom and its owners, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from: (a) Your Content; (b) content you publish to any platform through the Service; (c) your use of the Service in violation of these Terms or the law; (d) your violation of any third party's rights, including a client's or a platform's; or (e) tools and credentials you connect. We may assume the defense of any matter subject to indemnification, and you will cooperate.

19. Suspension and Termination

You may close your account at any time in settings or via blossai.com/delete-account; Section 6 governs billing on cancellation
We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, create legal exposure for us, fail to pay, or use the Service abusively; for minor breaches we will normally warn you first
We may discontinue the Service or parts of it with reasonable advance notice; if we discontinue the entire Service, we will refund the prorated unused portion of prepaid fees
On termination your license ends and we delete your data per the Privacy Policy's retention rules; sections that by nature survive (8 licenses, 15–21) survive

20. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Türkiye, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

Talk first: before filing any claim, email legal@blossai.com; we will try in good faith to resolve the dispute within 60 days
Venue: the courts and enforcement offices of Istanbul (Çağlayan), Türkiye have exclusive jurisdiction over disputes arising from these Terms or the Service
Individual claims only: to the extent permitted by applicable law, claims may be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding
Consumers: if you use the Service as a consumer, nothing in this section deprives you of mandatory protections, or of the courts or consumer-arbitration bodies, of your country of residence

21. General

Entire agreement: these Terms and the Privacy Policy are the whole agreement between us about the Service and supersede prior agreements
Severability: if a provision is unenforceable, it is limited to the minimum extent necessary and the rest stands
No waiver: not enforcing a provision is not a waiver of it
Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets
Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, including platform or provider outages, network failures, and denial-of-service attacks
Export and sanctions: you represent you are not on any restricted-party list and will not use the Service in violation of export-control or sanctions laws
Language: the English version of these Terms controls over any translation
Notices: we may notify you by email to your account address or in-app; legal notices to us go to legal@blossai.com

22. Changes to These Terms

We may modify these Terms. For material changes we will give at least 14 days' notice by email or in-app notification before they take effect; if you do not agree, cancel before the effective date and the old Terms apply until your billing period ends. Continued use after the effective date is acceptance. Non-material changes may be posted with an updated "Last updated" date.

23. Contact

General support: support@blossai.com

Legal notices: legal@blossai.com

Privacy requests: privacy@blossai.com